Diana Cruz

Quality Power platform developer.

Hanes Brands Inc.

As a Quality Power Platform Developer at Hanes Brands Inc., I was responsible for developing, optimizing, and automating business applications focused on quality management and internal processes. My main responsibilities included:

• Developing and maintaining Power Apps solutions, enhancing efficiency in data collection and quality analysis in textile production.
• Implementing ETL processes in SQL Server and Visual Studio to integrate and consolidate critical data from multiple plants.
• Optimizing and debugging application code, ensuring performance and scalability in solutions like Measurements APP and Regional Audit & EOL APP.
• Managing access and security in enterprise platforms, ensuring data integrity and proper usage.
• Automating reports in Excel and Power BI, providing real-time insights for better decision-making.
• Creating technical documentation for key applications such as Mercury APP, including user guides and installation manuals.
• Translating and adapting systems, making them accessible to a diverse, multilingual user base.
• Automating HR processes, streamlining recruitment workflows using Excel and Microsoft Forms.

Appointment Scheduler.

Greater Midwest Transportation Insurance.

I worked as an appointment sheduler for people who need to renew or purshase transportation insurance, for the company.

Bilingual Customer Service and Technical Support.

Skycom Latin America - Bilingual Call Center.

I provided remote customer service and technical support from my residence, assisting clients in Puerto Rico. I utilized my communication skills in English and Spanish to professionally and promptly resolve technical issues and inquiries. I demonstrated the ability to work autonomously, maintaining high standards of productivity and service quality. I participated in training sessions to enhance my skills in remote customer service.